Money Back Guarantee
In accordance with Distance Selling Regulations, we offer a 14 day money back guarantee. The item must be returned in its original packaging and condition. We will give a full refund (net of 3rd party fees). Return shipping expenses will be the buyer’s responsibility.
In the unlikely event that the goods are damaged during shipment please inform us within 24 hours of receipt. In such circumstances all packaging should be retained for inspection by the insurers.
Returns and Cancellation Policy
You have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which you acquire, or your chosen third party acquires, physical possession of the goods.
Before returning the goods to us. In order to exercise the right to cancel you must inform us of your decision to cancel this contract by a clear statement (e.g. a letter sent by post or email).
If you cancel this contract we will reimburse all payments received from you (net of bank/card fees and any supplementary costs from special requests). For international returns; where applicable and charged by HM Revenue & Customs, any duty and tax will be deducted from a refund given.
The goods must be returned in the same condition as dispatched. We retain our right to make a deduction from the reimbursement for loss in value of any goods supplied as a result of unnecessary handling by you. Please use a fully tracked, insured and signed for method.
Return shipping address:
The London Silver Vaults
53-64 Chancery Lane
+44 207 288 1939
+44 7904 297419
A refund will be processed upon the receipt of the returned goods and completed inspection. We will make the reimbursement without undue delay and not later than 14 days after the day we receive back from you any goods supplied. We will use the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise.
waxantiques refunds the total paid amount (net of 3rd party fees).
Due to exchange rates, PayPal or bank charges, an international refund may not be received to the exact amount paid.