Returns/Refunds

Money Back Guarantee

In accordance with Distance Selling Regulations, we offer a 14 day money back guarantee. The item must be returned in its original packaging and condition. Return shipping expenses will be the buyer's responsibility.

If the item is not as described or damaged in transit we will of course give a full refund (including return postage) on safe return to us of the item.

For goods damaged during shipment please inform us and the shipper within 24 hours of receipt. In such circumstances all packaging should be retained for inspection by the insurers.

Returns and Cancellation Policy

You have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which you acquire, or your chosen third party acquires, physical possession of the goods.

Before returning the goods to us
In order to exercise the right to cancel you must inform us of your decision to cancel this contract by a clear statement (e.g. a letter sent by post or email).

waxantiques
Vault 27
The London Silver Vaults
53-64 Chancery Lane
London
WC2A 1QS

+44 207 2881939
+44 7904 297419

If you cancel this contract we will reimburse to you all payments received from you (except any supplementary costs from special requests).
For international returns; where applicable and charged by HM Revenue & Customs, any duty and tax will be deducted from a refund given.

The goods must be returned, using a signed for method, in the same condition as dispatched. We retain our right to make a deduction from the reimbursement for loss in value of any goods supplied as a result of unnecessary handling by you.

Reimbursement

A refund will be processed upon the receipt of the returned goods and completed inspection. We will make the reimbursement without undue delay and not later than 14 days after the day we receive back from you any goods supplied. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise.

Due to exchange rates, PayPal or bank charges, an international refund may not be received to the exact amount paid. waxantiques refunds the total paid amount, however has no control over the amounts issued by PayPal and banks.

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